T e r m s   &   C o n d i t i o n s

Papillon Earth has been designed to make your shopping experience as safe and enjoyable as
possible. These terms and conditions set out the basis on which you can use the Papillon Earth
website and services. We wish to draw your attention to our terms of purchase and our Privacy
Policy and Cookies Policy. If you are under 16 you must let your parent or guardian know about
Papillon Earth Privacy Policy before you use this website or any of its services. We reserve the
right to only accept orders from those over 18. If you have any questions regarding our products
or services, please do not hesitate to contact us.

 

Customer Service
In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is via email hello@papillonearth.com. If you have not received a reply from us there could be a few reasons why:
- Your email address may have been entered incorrectly.
- Your email was lost and hasn't come through.
- Our reply has been blocked by your spam filter and it has been sent to your junk folder.
If you do not receive a reply within 2 working days please contact us again, ideally from another
email address, or by a different method.

1. General
This website www.papillonearth.com is owned and operated by Papillon Earth Beauty Company
Our company address is: 8 Mardleybury Court, Woolmer Green, Knebworth, SG3 6LP, Herts,
United Kingdom.
If you want to ask us anything about these terms and conditions or have any comments on or
about our website, please email our customer service team via hello@papillonearth.com
2. Prices and Content
Papillon Earth takes the utmost care to ensure prices and the content of this website, including
product descriptions, photographs and ingredients, are accurate and correct at the time of
publishing. All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time. Papillon Earth will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. In the event of an error or other content related issue, Papillon Earth reserves the right to correct such error without notification. Papillon Earth also reserves the right to cancel any order that may have been made under the pretense of such error. All prices are displayed including VAT and exclusive of delivery charges.
All items are subject to availability. Validly stated prices on our website remain in effect for so
long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be
available again.
3. Products and Availability
Papillon Earth purchases its products directly from authorised distributors, providing you with an

extra guarantee of quality and assurance. Due to the nature of the products we stock, many of
them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase. Products can vary in texture, smell and consistency within each batch due to the natural ingredients. Also please be aware that we cannot be held responsible on stock affected by circumstances beyond our control.
Product information, including product descriptions, brand information, colour charts,
photographs and ingredients, are displayed on Papillon Earth as provided by the manufacturer
or brand authorised agent and Papillon Earth cannot accept responsibility for any omissions or
errors in this information. Independent test have not been performed to verify the accuracy of
product claims or ingredient inclusions or omissions.
Every care has been taken to ensure that all product descriptions and colours are as accurate as
possible at the time of publishing but we cannot accept responsibility for any omissions or errors
in this information. Accuracy of colours and colour charts is not guaranteed because each
computer displays colours in slightly different ways.
We reserve the right to limit or cancel orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. We may also at our sole discretion, limit or cancel quantities
purchased per person, per address or per order. When availability of any product is restricted for
any reason, a full refund will be provided for the items cancelled.
4. Gift, Money Off and Discount Voucher Codes
Only one Voucher Code is permitted per order and it must be entered correctly in the Voucher
Code box provided at the checkout page. When entered correctly the Voucher Code gift or
discount will show in your basket. A Voucher Code gift or discount cannot be added to your order after your order has been paid and confirmed.
When a Voucher Code requires a minimum spend, the minimum spend excludes delivery fees,
taxes, samples and minis. When returning items from your order, if you used a discount voucher
and your order no longer qualifies, the voucher value will be deducted from your refund; if you
used a free gift voucher and your order no longer qualifies, the free gift must be returned or its
value will be deducted from your refund. When a Voucher Code provides a free gift, the free gift
is not eligible for exchange or refund.
Voucher Codes are subject to the following exclusions: Samples, Papillon Earth Gift Vouchers.
Discount codes exclude all sale items.
5. Payment
You can pay your purchases by PayPal or credit/debit card. Select the appropriate payment
method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options.
We accept payment debit/credit card by Visa, Mastercard. Please ensure that the details You
enter are correct. Please note that all credit/debit cardholders are subject to validation checks
and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or
does not for any reason authorise payment to Papillon Earth, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.
6. Order Confirmation & Dispatch Confirmation
Once you place an order with us, we will send you an email acknowledging the details of your
order. This email is not an acceptance of your order, just a confirmation that we have received it

and we are processing it. We may refuse to accept a transaction for any reason to anyone at any
time at our sole discretion without any liability.
Acceptance of your order and completion of the contract between us will happen when we email you a Dispatch Confirmation stating the goods have been dispatched. The sale contract is
therefore concluded in England and the language of the contract is English.

7. Cancellations and Returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations
2013 you have the legal right to cancel your order within 7 working days from the date on which
you receive the goods by sending us a notice of cancellation in writing and returning the goods to us in their original, unopened and unused condition. To exercise the right to cancel, you must
inform us by letter to: Notice of Cancellation, Customer Care, Papillon Earth, 8 Mardleybury
Court, Woolmer Green, Knebworth, SG3 6LP, Herts, United Kingdom, or via hello@papillonearth.com providing us your order number.
We are not able to stop processed orders from dispatch, even if you send us notice of
cancellation before receiving your Dispatch Confirmation. For further details of how return
merchandise, please see our Returns section.

8. Delivery
We will do our best to deliver goods promptly, however, we can not accept liability for delay in
delivery for any cause. See our Delivery information for more details.
9. Privacy & Security
Our privacy policy, which sets out how we will use your information, can be found at Privacy
Policy. By using this Website, you consent to the processing described therein and warrant that
all data provided by you is accurate.
10. Intellectual property
The trade marks, logos and service marks displayed on our website are the registered and unregistered marks of Papillon Earth, our affiliates, our licensors and/or our and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
11. Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when
they first arise, please let us know if you have any complaints or comments.
12. Product Liability
Papillon Earth shall not be held liable for any damages, injury or illness caused by the misuse of

any product. It is the sole responsibility of the customer to read all product instructions carefully,
to use the product strictly for the purpose it was designed for, and to ensure that the product is
used in a safe and reasonable manner. Papillon Earth shall not be held responsible for any
damages, injury or illness that occur due to an allergic reaction, or as the result of any other
unforeseen occurrence.
13. Statutory rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.
14. Changes to legal notices
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
15. Law
Any dispute to be governed by English Law.
We meet our obligations under the consumer protection laws currently in force, including:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The Consumer Protection (Distance Selling) Regulations 2000.
The Consumer Protection Act 1987.
The Data Protection Act 1998.
The Sale of Goods Act 1979.
The Supply of Goods and Services Act 1982.
The Consumer Credit Act 1974.
The Trade Descriptions Act 1968.
The Unfair Contract Terms Act 1977 and the 1999 Regulations.
16. Limitation of liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Papillon Earth makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
Papillon Earth is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. Your statutory rights are not affected.
17. Disclaimer : Links
This website may contain links to other websites operated by parties other than Papillon Earth. Such links are provided for your convenience only. Papillon Earth does not control such websites and is not responsible for their contents. Papillon Earth inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any
linked sites.

SECURITY
Papillon Earth on-line ordering service is fully secure. Our payment systems provider uses the very latest industry standard Secure Sockets Layer (SSL) encryption technology to allow for the encryption of potentially sensitive information and to ensure absolute safety.
All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. Once you get to the payment stage, you will enter a secure area and your credit card details are handled by the highest security standards available. If you have any questions/comments regarding privacy or security, please do not hesitate to contact Papillon Earth.

​

​